YOUR FAVORITE PLACE TO SHOP FOR ALL YOUR KTICHENWARE AND GIFTS
Tico Home Decor on-line store. We are a family owned business located in California. We strongly belive customer satisfaction is 100% of a successfull business.We want to make your shopping experience excellent. we are committed to our customers.
Tico Home Decor was created in 2005 to bring our customers an impressive collection of hard-to-find kitchen and home essentials.You'll also find a great collection of Cook's Tools, Bakeware, Cookware, Tabletop & Appliances, Kitchen Essentials, and much more in our store.
We have the kitchen and home decor products to make it easy for you to decorate your home with today's latest styles, colors, and designs - at year 'round White Sale prices. We don't think you should have to wait for a sale when you can shop with us and know that you'll always get the best prices every day of the year
In addition to our Kitchen collection we sell all many gifts items, such of figurines, paintings and home decorations items.Our store is unique, you can find all your gifts in one place.
All items adversite in our warehouse are in stock we carry all tico decorations items in our warehouse,you can be sure your items will be in stock when placing your order.
SELLING PRODUCTS:
We sell kitchen, home decorative items. We carry licensed items and more gifts for the entire family and friends. In our store you can shop for your home and kitchen and gifts for the family. All in one place. We have tons of Kitchenware collctions, Ceramic, stoneware everything to decorate your kitchen.We have competitive prices and tons of items to offer you.
PAYMENTS METHODS
We accept all major credit cards: Visa, Master Card, Dicover & American Express. All cards are welcome.WE accept PAYPAL, personal checks or money orders.
OTHER PAYMENTS METHOD:
personal checks, money orders and business checks are welcome.
policy: all checks must clear before shipping products. this may take 3-5 business days depending on your bank institution.
After payment is received please allow 3 days for your order to be process after payment is received in our system. We ship Monday-Thursday.(WE DO NOT SHIP FRIDAY'S AND WE ARE CLOSED SATURDAY AND SUNDAY
DELIVERY TIME " MUST READ THIS IMPORTANT INFORMATION BEFORE BUYING"
after payment is received allow 3 days for your order to be process
allow 12-14 business days for item to arrive to your address
If payment was received Saturday or Sunday Your order will be ship Wednesday. (allow 3 days for paperwork to be process)
For USA customers ONLY: we ship Fedex Ground and USPS depending on the item size and weight. Usually it takes 12-14 business days for your item to arrive
YOU THE CUSTOMERS IS RESPONSABLE FOR CONTACTING US IF ITEM HAS NOT BEEN RECEIVED WITHIN 10 BUSINESS DAYS.
11) Any questions email us at : globaldecorations@msn.com or call us at (626) 369-1962 we are located in Moreno Valley California.
BUYER COMPLAIN ABOUT AN ITEM
Please note that we are closed Friday after 12:00noon PST and closed Saturday and Sunday's.Our staff will return your call within 48 hours. You can leave a vm msg by calling 626-369-1962 and we will return your call during business hours. If you are calling on Friday your call will not be return until Monday or tuesday. You can also Email us to: globaldecorations@msn.com. We will answer your email in the order it was received.
helpful Tips
When calling give us the following information to help you better
1) your name and telephone humber
2) your Ebay item number or SKU number for us to pull your order
3) quick summary of what your call is about
4) be clear on your explanation
THIS WILL HELP US HAVE ALL THE ANSWERS WHEN CALLING YOU BACK.
RETURN POLICY:
Our Customer Service staff will be available to help you weekdays from 9:00AM to 4:00PM Pacific Standard Time. If you are not completely satisfied with any product you buy from The Kitchen Collection, you may return it within 3 days for replacement, exchange or refund. PLEASE READ RETURN P0LICY FOR MORE DETAIL INFORMATION.
PRICING NOTICE:
Even though we make every attempt to keep our website up to date at all times! prices are subject to change and products occasionally become unavailable without notice.Check the price carefully before buying from our website.After you paid for the item you have agreed to the item price.We will not issue a price discount or receive an item back because of a price complain.
LOST ITEMS/IF YOU DO NOT RECEIVED YOUR ITEM:
1) delivery time is between 12-14 business days
2) if item is not received within 14 business days you need to contact us,
3) email us at globaldecorations@msn.com
4) provide the order number (if purchased was thru our website or if this was a Ebay purchase provide Ebay itemnumber.
4.a) provide your full name and address
5)provide us with a contact number fo us to call you back.
6) our stuff will contact the trucking company to research and locate your shipment, during this time a file claim will be open
7) ANY LOST SHIPMENTS CLAIMS FILE BY THE CUSTOMER AFTER THE 10 DAYS WILL BE TAKEN IN CONSIDERATION TO REVIEW BY OUR STAFF. CUSTOMER IS RESPONSABLE FOR NOTIFYING US OF ANY LOST SHIPMENT WITHIN 10 BUSS DAYS.
COMPLAINS ON BROKEN ITEMS/DAMAGE MERCHANDISE
1) we tried to package our products with the best care possible
2) if your ite is broken , defective or damage in any way we will need the following for us to replace the item.
3) Send us picture of the broken item. if there is more than one all broken items must be together when taking the picture
4) email us the picture to : globaldecorations@msnc.om
5) Tico Staff will review and file a claim
6) if we are at fault item will be replacement during our next shipment
7) we will offer you a replacement
PRIVACY STATEMENT
HOW WE PROTECT YOUR INFORMATION
Your privacy concerns are important to us at Tico Home Decor and we are committed to protecting your privacy. Please read the following Privacy Statement to understand how your personal information will be treated as you use this Web Site. When you use this Web Site, you consent to the use of your personal information by Tico Home Decor in the manner specified in this Privacy Statement.
Transmission Errors or Unauthorized Acts: Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Tico Home Decor cannot ensure or warrant the security of any information you transmit to us or any information provided by our on-line products or services, and you do so at your own risk. Kitchen Collection will not be liable for disclosures of your personal information due to errors in transmission or unauthorized acts of third parties. However, once we receive your transmission, we do our best to ensure its security on our systems by making reasonable efforts to protect the information.
Store & OFFICE HOURS
Monday - Friday
9:00am- 4:00pm PST
Open Monday-Friday
closed Saturday & Sundays
Closed all major holidays
