TICO DECORATIONS Returns Policy

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TICO DECORATIONS Contact Information
16100 Garfield Avenue Suite A Paramount, CA. 90723 US	Phone: 626-369-1962 globaldecorations@msn.com Fax: 626-369-1917

Return Policy:

ORDER CANCELLATION

cancellation orders will be accepted within 24 hours after placing the order
Order can not be cancel after 24hrs
Any orders cancel within 24hrs(restocking fee will be wave)
Any orders cancel after 24hrs (restocking fee will be charge 10%)*Cancellations order must be called in to (626)369-1962
After order has been shipped you can not cancel the order
cancelations for orders already paid allow 72 hours for credit to be process
Notification will be send to you for any credit dues

RETURN POLICY FOR: DAMAGE /BROKEN PRODUCT

Must call us within 3 days
we are closed Saturday and Sunday (leave us a voice mail)
Buyer has 7 days to return the item back to Tico Decorations
must notified the type of damage before sending product back
Defective merchandise must be return to seller for inspection
Must obtain RMA Number via email from us: globaldecorations@msn.com
ANY RETURNS RECEIVED THAT ARE BROKEN WHEN BUYER SHIPPED IT BACK TO US FOR CREDIT BACK, TICO DECORATIONS WILL NOT ISSUED FULL CREDIT BACK ONLY PARTIAL REFUND WILL BE ISSUED DEPENDING ON THE DAMAGE , ( buyer will have to file claim with the company used to send product back) we will not be responsable for any cliams. Our office WILL CONTACT BUYER to notify of problem
Is the customer responsability to protected and packaged well the item when sending it back to us to avoid any damage
Any items returned without the original box will be subject to 10% FEE
IF THE ITEM ARRIVE BROKEN IN OUR OFFICE WE will forward pictures to buyer
We will e-mail you an RMA e-mail with instructions for a proper return.
Your informaion will explanation must be included for accurate credit
fee will be charge for items returned without original package
damage items: buyer must provide clear picture of damage items.
Seller will pay for shipping cost to send product back for broken merchandise
Customer must talked to seller about shipping cost and get approval before shipping anything back.ANY EXPENSIVE SHIPPING COST ,TICO WILL ONLY HONOR THE COST WE USUALLY PAID NOT A HIGHT COST.

RETURNS POLICY FOR: UNSATISFIED ORDERS

Buyer is responsable for all shipping cost on returned merchandise
Unsatisfied buyers will have to pay for shipping to send product back
Tico Decorations will not pay shipping cost to send items back if customers is not happy with the product for any reason (only for broken items)
unsatisfied customers will have to pay 15% restocking fee for sending the merchandise back
customer MUST send product back well packaged to avoid damage.
ANY RETURNS RECEIVED IN OUR WAREHOUSE THAT ARE BROKEN,BUYER WILL BE NOTIFY AND REFUND WILL BE DETERMINATE DEPENDING ON THE LEVEL OF DAMAGE MERCHANDISE. ITEMS MUST BE PROTECTED WHEN RETURNING BACK TO AVOID DAMAGE.
IF THE ITEM ARRIVED BROKEN IN OUR OFFICE WE will forward pictures to buyer
must notify seller with 3 days (after 3 days it will be taken in consideration for refund
NO RETURNS WILL BE ACCEPTED AFTER 7 DAYS FROM SHIP DATE
Tico will not refund High shipping cost NO EXCEPTIONS
Shipping refund will be determinate at the time of inspection
Item must be send back on its original box
Any items returned without the box or destroy box 15% will be charge
Buyer is responsable for shipping charges on the return
Seller does not pay for the shipping to be return
No exception to the shipping rule

BROKEN ITEMS

Notify immediately seller
Must keep the box to file a claim with UPS/Fedex/Other company
Box is very important for Trucking company to inspect the damage
SELLER WILL ONLY REPLACE THE BROKEN ITEM
NO RETURNS WILL BE ACCEPTED AFTER 7 DAYS FROM DELIVERY DATE
send picture of broken item to seller : globaldecorations@msn.com
Picture must clear to view damage of item
Picture must be in 500pixels for better viev
Reference order number or Item number when sending picture for reviwe
After picture is inspected Seller will replace item if the picture has good *visibility to Identify the damage
We will notify you by Email of the replacement
if damage has been verified and approved Seller will pay for replacement and shipping cost.
Replacement can take 2 to 3 days to approved and process and 5-7 buss days to send replacement

INTERNATIONAL SALES "NO" RETURNS WILL BE ACCEPTED

NO RETURNS FOR INTERNATIONAL ORDERS.
Returns will not be accepted for customers that are not happy with the product.
If you are not satisfied with the color, style, material SELLER WILL NOT *replace we ask you to call us or email us to get full detail on the item.
Email : globaldecorations@msn.com
Call us directly to get all the details on the item before purchasing
Email us with shipping questions,product description to be 100% sure
If shipment is lost we need at least 5 business days to open claim with USPS to locate the international package.
We provide tracking number /custom form to track packages.
Email us after 14 buss days if you item has not arrived from ship date
do not count Saturday/Sundays.
worldwide we ship USPS (United States Postal service Priority Mail)
There are absolutely no exceptions to these rules

Payment Policy:

Payments must be made immediately after purchasing your item.
Once payment is made you have accepted our company policy.
If payment is not received within 3 days, the item will be available for sale.

Shipping Policy:

As soon as your item is shipped you will be notified by our system
our system will generated a login name and password for you to check your order in transit.Tracking number will be provided by our automated system after order is shipped
Is the Customer responsibility to check status not Tico Decorations
Check your Spam/Junk mail to be sure you do not miss your shipping confirmation
Local pick up is not available
We ship to United States including Puerto Rico, Hawaii, Virgin Islands, etc. with delivery confirmation numbers
we ship to some international country(call us for more details)
We ship via UPS Standard Ground service,Fedex, DHL and USPS First Class Mail Our shipping costs are based on the actual weight of your order - not on price points - and the shipping address zip code.
we use the best economy shipping method at our discretion
all orders placed after 10:00am will be process the next business day
we do not ship on weekends or holidays
2-3 days to process your order after payment is received
some orders will take longer depending on inventory stock
5-10 business days for delivery time, (depending in your time zone)
10-15 days for international orders (including Canada)
IS BUYERS RESPONSIBILITY TO CALL US AFTER 10 DAYS IF ORDER HAS NOT ARRIVED

TO ALL BUYERS: IF YOU CALLED US AFTER 25 DAYS FROM SHIP DATE TO LET US KNOW THAT THE ITEM HAS NOT ARRIVED WE WILL NOT BE RESPONSIBLE. BUYER MUST CALL US WITHIN 10-14 DAYS NOT LONGER